Strategy: Cost Control - Variable

A few activities generate 50% to 65% of utility payroll

Standardize and improve operating activities which drive payroll costs:

50-65% Variable Cost Control Chart
  • Operations
    • Turn-on/Turn-off
    • Emergency response
    • Leak inspections
    • Line locates
    • Meter exchanges

  • Maintenance
    • Leak repair     

  • Customer Accounts
    • Meter reading
    • Billing
    • Collections
    • Call center